Shopping Cart
At Sons de l’Orient, we do everything possible to ensure that you are fully satisfied with your instrument.
If a product does not meet your expectations, return options are available in accordance with applicable regulations.
Please read the conditions below carefully before submitting a return request.
Right of withdrawal
In accordance with European regulations, consumers have a period of 14 calendar days from the date of receipt of the product to exercise their right of withdrawal.
To exercise this right, simply contact us at:
We will then provide the necessary instructions for returning the product.
Return conditions
To be eligible for a return, the product must:
- be returned in its original condition
- be returned with all accessories
- be returned with the original packaging whenever possible
The product may be handled and tested in order to verify its characteristics.
In case of excessive use, damage, or modification, a depreciation may be applied when issuing the refund.
Return procedure
Before returning any product, you must contact us in order to receive return instructions.
Returns cannot be accepted without prior approval.
Return shipping costs
Within the framework of the right of withdrawal, return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured shipping service, especially for musical instruments.
Refund
Once the product has been returned and inspected, the refund will be issued within a reasonable period using the same payment method used for the order.
The refund may be adjusted if the product shows signs of excessive handling.
Handcrafted instruments
A large portion of the instruments offered on our website are handcrafted.
As each instrument is unique, slight aesthetic variations may exist between the photographs displayed on the website and the instrument received.
These natural variations are part of the handcrafted character of the instruments and cannot be considered manufacturing defects.
Damaged package during transport
Musical instruments are fragile items, therefore we pay special attention to packaging.
We recommend that customers check the condition of the package upon delivery.
If the package appears damaged or suspicious, it is recommended to:
- report it to the carrier
- contact us as soon as possible
This will allow us to open a claim with the carrier if necessary.
Need help?
Our team remains available for any question regarding your order or a return request.
You can contact us at: